Customer Care

RETURN POLICY

Serafina will gladly issue a refund for non sale/non discounted items returned within 7 days of delivery and accompanied by a sales receipt. Item must be in its original condition and must be unworn with all tags attached and in its original packaging. Items returned for a refund must include a return authorization. Please contact us via email at info@shopserafina.com to obtain a return authorization and packaging instructions for your return.

Once your refund is approved, we will email you with packaging instructions and a return authorization number. Packages received without an authorization number listed on the box will be refused. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days. Refunds are only applied to credit cards for ONLINE PURCHASES. Refunds will be issued in the original payment method less any shipping/restocking fee. 

Please note we are not responsible for any late or damaged merchandise handled and or delivered through a third party service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, you will be charged the cost of return shipping.

Sale Items, special orders, altered items, jewelry, lingerie, swimwear, fragrance and candles are a final sale and cannot be exchanged or returned.


Special Orders:

We are happy to offer special orders when possible. Special orders require a 50% deposit and are a final sale. Deposits and Special orders cannot be cancelled and are non-refundable.

For additional information or personal assistance please contact info@shopserafina.com.